Refund policy
- Return and Refund Policy Adorn India – Return, Replacement & Refund Policy At Adorn India, we want every customer to receive their furniture in good condition and as described. Because sofas and furniture are large, bulky products, our return policy is designed primarily around damage, manufacturing defects, missing parts, incorrect products and genuine quality issues. Delivery Damage If your product is received with visible transit damage, please inform Adorn India within 72 hours of delivery. Please provide: • Order number • Registered mobile number • Photographs of the product • Photographs of the packaging • A short video showing the damaged area where reasonably possible Our customer-support team will acknowledge the claim and communicate the next steps normally within 24 hours. Please retain the original packaging until the issue has been reviewed. Manufacturing Defects Manufacturing defects identified after delivery should be reported within 10 days of delivery or installation. After reviewing the photographs, videos and other required information, Adorn India may arrange inspection, repair, part replacement or complete product replacement depending on the nature of the issue. Missing Parts or Accessories If any component, leg, cushion, hardware or accessory mentioned as included with the product is missing, please notify us within 72 hours of delivery. Where possible, the missing component will be shipped separately instead of replacing the complete product. Incorrect Product If you receive a different model, colour, configuration or size from what was mentioned in your confirmed order, please inform us within 72 hours of delivery. The product must remain unused while the claim is being reviewed. Replacement: Once approved, we will arrange the pickup as soon as possible and dispatch the replacement at the earliest, subject to product availability and delivery serviceability. Customised or made-to-order products may take additional time. Refund If an eligible defective/damaged product cannot reasonably be repaired or replaced, Adorn India may approve a refund.
- After the product has been collected and the return has passed the required quality check, an approved refund will normally be initiated within 5–7 working days. The final time for the amount to appear in your account may depend on your bank or payment provider. Refunds will normally be processed to the original payment method. Change-of-Mind Returns Because furniture is a large and logistics-intensive product, Adorn India does not normally accept returns simply because the customer no longer needs the product, changes their mind after delivery, selected the wrong size, selected the wrong colour, or the product does not fit through a staircase, lift, doorway or passage where dimensions were available before purchase. Customers are requested to check product dimensions carefully before ordering. Customised / Made-to-Order Products Customised, made-to-order, specially manufactured or customer-selected configuration products cannot normally be returned for change-of-mind reasons. This does not affect claims involving genuine manufacturing defects, transit damage or incorrect products. Cancellation orders may be cancelled without a cancellation charge before dispatch, where production or special customisation has not already begun. If an order has already been dispatched, Adorn India may deduct the actual forward and/or reverse logistics charges incurred before issuing any approved refund. Custom-made orders may have different cancellation conditions once production begins. Before purchase, kindly check. Product Variation Furniture may show minor variation in colour, texture, wood grain, stitching, fabric shade or dimensions due to lighting, display settings, material batches and the handcrafted/manufacturing process. Minor variations that do not materially affect the use or functionality of the product will not normally be considered defects.